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Help Buying

Order by phone

To order by phone, please have the shopping cart number or product numbers (PIDs) ready. Find the product number on the product detail page under the product name.

Call us: 1-877-809-1659 Toll-free
1-919-323-4480 Local or international

Our hours: Monday through Saturday 9:00 AM to 9:00 PM EST

For phone orders, we only accept payments by major credit cards – Visa, MasterCard, American Express, and Discover.

Payment methods

CafePress accepts credit cards, PayPal, CafeCash and gift certificates as payment. We accept Visa, MasterCard, Discover, American Express and check cards (if they are connected with one of the major credit card companies listed above).

If you are using a pre-paid credit card, you need to contact the issuing company to have your address added to the card as the billing address.

We do not accept cash, checks, money orders, or purchase orders.

Discounts and coupons

CafePress offers discounts in the form of coupons, sales, and bulk discounts. Coupons can frequently be found on our website and through email newsletters. Enter coupons at checkout in the “Promo Code / Gift Certificate” area. Coupons cannot be combined with sale prices or bulk discounts.

From time to time, CafePress will offer products at sale prices. These discounts are applied automatically when the product is added to your shopping cart.

Shipping options

CafePress offers various shipping methods to meet your delivery needs - from economy to express. Shipping cost is calculated based on the types of items you order, the quantity, service level, and delivery location. The most accurate way to verify shipping time and cost is to add items to your shopping cart and visit the checkout page. Enter the shipping address and have shipping calculated.

Large orders (50+ items), issues with design printability, and delivery to a P.O. Box, APO/FPO/DPO address, Hawaii, Alaska, and U.S. territories may all add additional time to the delivery of your order.

International shipments

We currently ship to the following countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Israel
  • Italy
  • Japan
  • Luxembourg
  • Monaco
  • New Zealand
  • Norway
  • Portugal
  • Puerto Rico
  • Republic of Ireland
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • The Netherlands
  • United Kingdom
  • United States of America

International taxes and customs fees

CafePress produces and ships many of our products from within the United States. You may be subject to import duties and taxes, which are levied once the package reaches your country. You must bear additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

US sales tax, non-profits, and for-resale purchases

CafePress collects and remits sales taxes to locations where we are required to by law, including California, Kentucky, Nevada, and Washington. Tax rates are based on the shipping address, not the billing address.

As a retailer, CafePress does not have the processes to act as a wholesaler for non-profits or for-resale businesses, and does not accept resale tax IDs to reduce or eliminate any applicable sales tax on your order. If appropriate for your organization's tax status, sales tax paid on orders may be reported as a deduction on state or federal tax returns.

Gift Purchases

When you select “This is a gift order” at checkout we present you with up to two additional options. A gift message can be added to the shipping invoice inside the package. A gift invoice will not contain the billing name and address, the payment information, nor the prices of the products.

If the products you are purchasing are eligible, you can also pay a small fee to have the items gift wrapped.

Personalizing products

Products with customizable designs are marked with an icon in CafePress marketplace. To personalize these products, click the “Personalize” button on the product detail page. On the Personalize edit page, type your desired personalization into the text fields. The preview of the design will update to show your personalized text. When satisfied with the design, save it. If you wish to make changes to your customized design, select “Edit your personalized item”.